Privacy Policy

Effective September 8, 2026

Innovation Auto Collision LLC (“Innovation Auto Collision,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, contact us, or submit an online estimate request.

Information You Provide

We collect information you voluntarily provide through our website or online estimate-request form. Depending on how you use the website, this information may include:

• Your name.
• Your telephone number.
• Your email address.
• Your vehicle identification number (VIN), if provided.
• Your vehicle’s year, make, and model.
• The location, type, and description of damage to your vehicle.
• Photographs of your vehicle and its damaged areas.
• Messages or other information you provide regarding your estimate request.

Please do not include financial information, government-issued identification, insurance cards, medical information, photographs of people, or other sensitive information that we have not specifically requested.

Information Collected Automatically

When you access the website, we may automatically collect limited technical information, such as your IP address, browser type, device type, operating system, pages visited, access times, and diagnostic or security information.

We may use cookies or similar technologies that are necessary to maintain your session, preserve your progress through the estimate form, protect the website, and provide essential functionality.

How We Use Information

We may use collected information to:

• Receive, process, and review your estimate request.
• Identify your vehicle and evaluate the reported damage.
• Contact you regarding your submission.
• Prepare or provide a preliminary estimate.
• Notify you when an estimate or response is available.
• Assist with appointments, repairs, and insurance claims.
• Provide customer service.
• Operate, maintain, troubleshoot, and improve the website.
• Detect and prevent fraud, spam, misuse, or security incidents.
• Comply with applicable laws and lawful requests.

Text Messages

If you provide your mobile telephone number and consent to receive text messages, Innovation Auto Collision may send you transactional messages concerning your estimate request, quote, appointment, vehicle, repair inquiry, or related customer service.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of further text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.

You may also revoke your consent through another reasonable method that clearly communicates that you no longer wish to receive text messages from us.

Mobile information and text-message consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary:

• Service providers that help us host, secure, maintain, and operate the website, file storage, email, and communication systems.
• Insurance companies, repair partners, or other parties when you request or authorize their involvement.
• Government authorities or other parties when disclosure is required by law or valid legal process.
• Parties necessary to protect the rights, property, security, or safety of Innovation Auto Collision, our customers, or others.
• A successor or acquiring entity in connection with a merger, acquisition, restructuring, or transfer of business assets.

We do not sell personal information submitted through the online estimate-request form.

Thirty-Day Estimate-Request Retention

Information submitted through the online estimate-request form is retained for up to 30 days after submission. This includes your name, telephone number, email address, VIN, vehicle year, make and model, damage information, messages, and uploaded photographs.

After 30 days, the estimate request and its associated information are automatically deleted from our active systems.

Information collected outside the online estimate-request form, including information associated with completed repairs, signed authorizations, payments, insurance claims, warranties, disputes, or other direct business transactions, may be retained for longer periods when reasonably necessary or required by law.

Limited security records, system logs, or backup copies may remain for a reasonable period as part of routine security and backup processes before being deleted or overwritten.

Information Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. You submit information through the website at your own risk.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of information associated with your estimate request. We may need to verify your identity before completing a request.

We may deny or limit a request when retaining the information is required or permitted by law, necessary to protect the rights or safety of another person, or necessary to resolve a dispute.

You may opt out of text messages by replying STOP or otherwise clearly asking us to stop sending messages.

Children’s Privacy

This website is intended for vehicle owners and other adults. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through the website, please contact us so that we can investigate and delete it when appropriate.

Third-Party Websites

The website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, content, or practices of independent third parties. Their own policies apply when you use their websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will become effective when posted on this page with its updated effective date.

Contact Us

If you have questions or requests concerning this Privacy Policy or your personal information, contact: